News and Updates

Every year on July 22nd, the World Federation of Neurology marks World Brain Day - a global platform to raise awareness about neurological health.

Not every claim that looks like depression is depression. For case managers and adjusters working STD and LTD files, this distinction matters - and missing it can mean a claim stays open far longer than it should, or closes prematurely without the right support in place.

You've seen this file. The member has a documented diagnosis. The medical notes are all there. An assessment was completed, a return-to-work was attempted, and then - a few weeks later - the file is back on your desk.

If you're managing a file where the medical picture looks complete but the RTW isn't moving, it might be time to look at what the file isn't asking.

Workplace stress and psychological injury come up together so often in claims files that it's easy to assume they're basically the same thing with different names. They're not - and treating them as interchangeable creates real problems down the line.

The OIAA Claims Conference is one of the most anticipated events on the insurance calendar - bringing together a broad spectrum of professionals who shape, manage, and influence the claims landscape across Ontario and beyond.

A return-to-work date is not the same thing as a successful return to work. One of the most common - and costly - issues in disability and workplace injury claims is re-injury. An employee returns, appears medically cleared, and within weeks (or even days) the file reopens.

Co-morbidities occur when physical and psychological conditions overlap and influence one another. In claims environments, this combination is more common than many realize - and it can significantly affect recovery timelines, work capacity, and return-to-work outcomes.

Invisible disabilities - such as chronic pain, post-concussion symptoms, PTSD, cognitive fatigue, or anxiety disorders - often don’t present with obvious physical markers.

Navigating a workers’ compensation claim can feel overwhelming. There are forms, deadlines, follow-ups, and plenty of uncertainty. One of the most important pieces of the puzzle - yet often misunderstood - is the Independent Medical Examination (IME) report.