News and Updates

Workplace stress and psychological injury come up together so often in claims files that it's easy to assume they're basically the same thing with different names. They're not - and treating them as interchangeable creates real problems down the line.

The OIAA Claims Conference is one of the most anticipated events on the insurance calendar - bringing together a broad spectrum of professionals who shape, manage, and influence the claims landscape across Ontario and beyond.

A return-to-work date is not the same thing as a successful return to work. One of the most common - and costly - issues in disability and workplace injury claims is re-injury. An employee returns, appears medically cleared, and within weeks (or even days) the file reopens.

Co-morbidities occur when physical and psychological conditions overlap and influence one another. In claims environments, this combination is more common than many realize - and it can significantly affect recovery timelines, work capacity, and return-to-work outcomes.

Invisible disabilities - such as chronic pain, post-concussion symptoms, PTSD, cognitive fatigue, or anxiety disorders - often don’t present with obvious physical markers.

Navigating a workers’ compensation claim can feel overwhelming. There are forms, deadlines, follow-ups, and plenty of uncertainty. One of the most important pieces of the puzzle - yet often misunderstood - is the Independent Medical Examination (IME) report.

As the holiday season approaches, Canadian workplaces and insurers often find themselves juggling more than just gift lists and office parties. For many, it’s also a busy time for insurance and disability claims. 

Disability can bring uncertainty for everyone involved. Our Disability Management Services (DMS) provide a clear, structured approach to assessing needs, planning care, and supporting safe independence. 

Short-term and long-term disability claims require very different assessment approaches - and the IMEs that support them do too.

In the world of insurance, workplace claims, and legal cases, medical information is at the heart of decision-making. But when it comes to complex cases, it’s not always practical - or necessary - to conduct a full in-person IME right away.